Visitors: Loading...

Hi, I'm Geoff

About Me

A self-assured professional with a positive, proactive attitude in the workplace, I excel in establishing strong connections with clients across various levels, demonstrating exceptional communication. I value constructive criticism, fostering a culture of self-reflection and continuous improvement regardless of the situation. Known for my composed and logical approach to tasks, I bring a meticulous and decisive mindset. I am investing my time and developing my skillset continulously. I enjoy challenges and providing solutions.

Education

City And Guilds Level 3 Infrastructure Technician Apprenticeship

Certifications

  • img1
  • img2
  • img3
  • img4

Experience

2022-Present |
Sue Ryder

  • Efficient management of tickets and service requests to ensure timely resolution.
  • Provision of technical guidance and mentorship to junior technicians to foster their skill development.
  • Proactively devising and implementing innovative solutions and workarounds to address complex technical challenges.
  • Handling escalated tickets with a focus on swift and effective resolution.
  • Delivering comprehensive end-user support to ensure optimal system functionality.
  • Conducting on-site visits to address technical issues and provide hands-on support.
  • Proficient troubleshooting of diverse technical issues to minimize downtime and enhance operational efficiency
  • Supporting projects and liaising with suppliers and internal Project Managers regarding ongoing technical issues during rollout

Skills

Intune, MS365, Azure, SharePoint, Exchange Online, Active Directory, Entra, PRTG, G Suite, Meraki, Microsoft Defender for Cloud, McAfee, Qualys, Fortinet, RDS, Egress, PowerShell, NAV Dynamics,Manage Engine Service Desk+, TeamViewer, Server 2019.

Learning

  • Azure
  • Devops
  • Python
  • HTML, CSS, JavaScript

Projects

  • On-prem to Cloud migration
  • Migration from Gmail to MS365 (emails, users)
  • Intune MDM (BYOD, device compliance, policy & AutoPilot)
  • SDWAN migration
  • SharePoint Data migration
  • Hardware rollout across sectors (Healthcare, Retail, Corporate)
  • Cloud Resume Challenge